At Cambridge Theatre Trust, trading under the name of Cambridge Theatre Company, we produce stage performances of musicals and plays. In order to be able to communicate effectively with you concerning your enjoyment of stage shows, we need to collect information from you.
SECURITY & PRIVACY
us by [email protected]
WHAT INFORMATION DO WE COLLECT AND HOW WILL WE USE IT?
When you place a ticketing order or audition enquiry with us, we collect the information we need to allow us to process your transaction or respond to your enquiry. If we are communicating with you for the purpose of purchasing tickets the performance or booking an audition this information includes your personal contact details (name, address, telephone number, email address), IP address of the computer making the order/enquiry and non-personal details of your order/request (the name of the show, performance dates, performance venue(s), ticket prices). We will use this information to process your transaction or your request.
When you make a purchase on our website we use a 256-bit SSL encrypted secure internet connection to protect your payment details and transfer them from our website to our payment processor Stripe (stripe.com/gb) We do not store your payment card details, we only pass them securely to Stripe. This ensures the details you supply and any responses from them are securely encrypted before they are sent over the Internet.
In order to process your ticket order, request for resources and/or to deliver your purchases to you, we may be required to pass your information to some of our service providers. Your name, address, contact telephone number and email address will be passed on to our Box Office company (we use LineUpNow) who may contact you by phone or email in order to update you if there is an issue with your order. Your name, email address and telephone number, along with details surrounding your tickets may be passed to other companies like Stripe for example to ensure we complete the process for you to.
We will only provide these companies with the information they need to carry out the delivery of your ticket order. They are only allowed to use your information in the way in which we tell them, and they are not be entitled to use it in their own right.
Bank details are held by the paying bank and are also stored on our Accounts system (Xero) in order to process secure BACS and other transfers. Our Accounts system is securely pass-worded and continuously backed-up to multiple sources for security.
HOW LONG WITH THE DATA BE HELD?
We retain your personal data for no more than 2 (two) years after the completion of a ticket order or an audition/production. For the avoidance of doubt, a ticket order/production fee is deemed completed when all performances/project outlined on the ticket order/invoice have taken place and all payments relating to said contract have been paid in full. For the avoidance of doubt, we will keep all successful paper audition applications secure for two years and then after this time we will shred the application. If you have been unsuccessful at audition this will be shred within 2 (two) months after we have communicated the audition outcome with you.
MARKETING AND JUNK MAIL
If you decide that you no longer want to receive emails from us, you can unsubscribe at any time by either clicking the ‘Unsubscribe’ link in the promotional email or by contacting us by email at [email protected] We will never sell your details to a third party for marketing purposes.
WHAT YOU CAN EXPECT FROM US
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details to check against the IMRG Security Alert or any other Fraud Prevention Scheme. If you believe your details are incorrect you may correct those details by following the procedure below. We will not pass your information to any third parties outside of CTC, except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.
In accordance with Anti-Money Laundering Regulations and International Finance & Banking Regulations, we may be required to carry out certain additional ‘Know-Your-Client’ checks, to confirm or ascertain the validity of recipients’ banking and contact details. If this is required, we shall contact you to advise you of such a request.
We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by contacting us at [email protected]
REQUESTING CHANGES/RESTRICTIONS TO OUR USE OF YOUR DATA
You are entitled to request:
- a copy of the data we hold about you
- that the data we hold about you is deleted
Any request outlined above must be made in writing, with a valid form of identification to:
Cambridge Theatre Trust
23 Haden Way
We will respond to requests we receive within one month.
You are also entitled to request that we cease processing your data if you object to the accuracy of the data we hold or question the purpose for which we require it. We will immediately do so until a further investigation has been carried out.
On occasion, we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further. For quality control and training purposes, we may monitor or record your communications with us.
This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so. If you have any questions relating to this statement, please contact us by email at [email protected]
Last Updated: February 2020